Location: Columbia
Reports To: Store Manager

About the Role
The Operations Specialist ensures the efficient management of inventory, store operations, and grooming services while supporting customer service to maintain Three Tails' high standards of customer experience and operational excellence. This role requires strong organizational skills, attention to detail, and collaboration with store management and team members.

Requirements:
1. Availability Monday or Tuesdays, Wednesdays (required) and Thursdays (required)from 8:00 AM to 5:30 PM (30 hours/week). 
2. Attention to detail, ability to multitask, and strong communication skills. 
3. Starting wage: $18/hour  

Join Our Team: 
As an Operations Specialist at Three Tails, you'll play a critical role in delivering exceptional service and ensuring smooth operations across inventory, store, and grooming functions. Be part of a passionate team dedicated to the health and happiness of pets and their owners!

Position Responsibilities 
Inventory
 • Ensure the sales floor is properly stocked and organized daily.
 • Conduct monthly checks for product expiration dates and report to the Store Manager (SM).  
 • Identify and report slow-moving items to the SM on a monthly basis.  
 • Perform regular inventory counts and address discrepancies with the SM.  
 • Process incoming shipments accurately and efficiently (checking expiration dates while intaking products).
 • Prepare purchase orders as needed to maintain stock levels.  

Store Operations  
 • Complete daily, weekly, and monthly checklists efficiently to maintain store functionality.  
 • Uphold merchandising guidelines by ensuring displays align with promotions, stock levels, and seasonal trends.  
 • Rotate and refresh store displays regularly to optimize customer engagement.
 • Assure proper signage is displayed for instore promotions and upcoming events.

Grooming Operations 
 • Manage grooming appointments based on groomer responsibilities: 
   o Schedule future appointments with accuracy and customer convenience in mind. 
   o Communicate appointment vacancies, utilizing the cancellation list to fill openings effectively. 
   o Schedule and confirm current appointments using the Square App. 
   o Ensure customer information is correct for accurate appointment reminders.  
 • Maintain grooming records: 
   o File grooming cards accurately and in a timely manner. 
   o Pull grooming cards in advance for upcoming appointments.  

Online Store Management
 • Manage and maintain the online store, ensuring accurate product listings, inventory synchronization, and timely updates to reflect current promotions or stock levels.

Customer Service
 • Assist with checking out customers at the register, ensuring a friendly and efficient experience.
 • Answer phone calls as needed, providing accurate information and support to customers.

Location: Columbia
Reports To: Owner

About the Role
The Event Planner & Social Media Specialist plays a critical role in fostering customer engagement, brand advocacy, and community involvement at Three Tails. This role is responsible for planning and executing special events, managing social media presence, and implementing marketing initiatives to drive sales and enhance customer satisfaction. The ideal candidate is creative, detail-oriented, and passionate about connecting with pet owners through innovative campaigns and events.

Requirements:
1. Expertise in managing social media platforms, including Facebook/Meta Business, Instagram, and TikTok.
2. Availability for evening and weekend hours as needed for off-site events.
3. Creativity, attention to detail, and excellent communication skills.
4. Ability to work collaboratively with the team and independently manage projects.
5. Hours: Flexible, with the possibility of evening and weekend shifts (30* hours/week)
  o This position has the potential to transition to a hybrid role based on performance and demonstrated effectiveness in managing responsibilities.
6. Starting Pay: $18/hour.

Join Our Team: 
As the Event Planner & Social Media Specialist, you'll play a vital role in bringing the Three Tails brand to life, engaging our community, and creating unforgettable experiences for our customers and their pets. If you’re passionate about pets, community engagement, and creative marketing, we’d love to have you on board!

Position Responsibilities 
Events Planning and Execution
 • Plan, organize, and execute special events to engage the community and drive traffic to the store.
 • Coordinate monthly team trainings with brands to enhance product knowledge.
 • Organize quarterly in-store demonstrations with brands, aligning with promotional campaigns.
 • Oversee the Sampling Program to introduce new products to customers effectively.
 • Manage and promote Adoption Bundles through Astro for customers adopting new pets.
 • Plan and execute monthly Birthday Club celebrations for pets.

Social Media Management
 • Expertly manage social media platforms, including Facebook/Meta Business, Instagram, and TikTok. 
 • Develop and implement social media plans, ensuring consistent and engaging content.
 • Create and post content about new items, sales, and featured products.
 • Respond promptly and professionally to customer comments and messages on all social media accounts.
 • Maintain engagement and interaction across all Three Tails' social media platforms.
 • Manage Facebook Groups, fostering a positive and active online community.

Marketing and Communication
 • Design and distribute weekly and monthly newsletters to customers.
 • Collaborate with management to execute initiatives that meet daily, weekly, and monthly sales goals.
 • Ensure accurate communication of promotions, new products, and events to customers through all channels.

Customer Service and Brand Advocacy
 • Assist with checking out customers at the register, ensuring a friendly and efficient experience.
 • Answer phone calls as needed, providing accurate information and support to customers.
 • Be friendly and courteous to customers, suppliers, and co-workers at all times.
 • Promptly and professionally address customer comments and complaints, escalating issues to management as needed to maintain trust and satisfaction.
 • Advocate for Three Tails' mission and values both during and outside of work.

Retail Support
 • Tour the sales floor daily to stay informed about new merchandise and product placement.
 • Utilize knowledge of retail merchandise, including product pricing, features, and stock locations.
 • Implement effective cross-selling strategies and confidently guide customers to products.

Location: Columbia
Reports To: Store Manager

About the Role
At Three Tails, we’re not just a store—we’re a family dedicated to providing the best products and services for pets and their owners. As our Store Manager, you’ll play a key role in creating a welcoming, knowledgeable, and supportive environment for both our team and customers. You will oversee all daily operations, ensuring smooth functioning, high customer satisfaction, and a motivated, engaged team.

Requirements:
1. Availability Monday through Thursday (open-close) and Saturdays.
2. Strong understanding of sales, promotions, and customer service practices.
3. Excellent communication skills and ability to lead by example.
4. Attention to detail and ability to multitask in a fast-paced retail environment.
5. Hours: Full-time, 40 hours/week (M-TH and Saturdays).
6. Starting Pay: $18/hour.

Join Our Team: 
As the Sales Lead at Three Tails, you’ll have the opportunity to drive sales, lead a dedicated team, and create meaningful connections with customers and their pets. If you’re a natural leader with a passion for retail and exceptional customer service, we’d love to have you on board!

Over-Sees:
Sales Associates

Position Responsibilities 
Sales and Promotions
 • Be familiar with all ongoing promotions and communicate them effectively to every customer.
 • Ensure promotions are correctly displayed, labeled, and up to date.
 • Execute daily, weekly, and monthly sales initiatives as outlined by management.
 • Greet customers warmly within 15-30 seconds of entering the store and engage with open-ended questions.
 • Confidently implement cross-selling and upselling strategies.
 • Walk customers to specific products they inquire about, providing knowledgeable assistance.

Point of Sale (POS) and Loyalty
 • Master all POS functions, ensuring smooth and accurate transactions.
 • Verify customer information is complete and accurate in the loyalty system.
 • Assign customers to every sale and ensure rewards are redeemed correctly.
 • Train new cashiers on POS operations and customer service best practices.

Astro Program Management
 • Accurately log frequent buyer purchases and promotions in the Astro program.
 • Monitor and maintain compliance with all Astro program requirements.

Store Operations and Merchandising
 • Tour the sales floor daily to stay informed about new merchandise and its placement.
 • Ensure products are properly labeled, and report damages, discrepancies, and non-moving items to the Operations Specialist.
 • Make decisions on product placement and retail arrangements to optimize customer experience.
 • Execute opening and closing procedures and other task lists to the highest standards.

Customer Service
 • Greet and assist customers professionally, answering questions and resolving issues promptly.
 • Answer incoming calls with a professional greeting, responding to customer inquiries, transferring calls, or taking detailed messages.
 • Regularly check and respond to voicemail, email, and Square messages or forward them to the appropriate person.