Location: Columbia
Reports To: Owner

About the Role
Ready to lead a team that loves pets as much as you do? Three Tails Parlor & Pantry is hiring a Store Manager for our Columbia, IL location. We're more than just a pet store—we're a trusted resource for our community's pets and their people. If you're passionate about pet health, retail leadership, and creating exceptional customer experiences, let's talk!

Requirements:
1. 2+ years of retail leadership or management experience
2. Strong people skills—you're approachable, professional, and organized
3. Knowledge of or interest in pet nutrition (we'll train you too!)
4. A problem-solving attitude and a love for pets
5. Schedule: Full-time, including some weekends

Join Our Team: 
If you're passionate about pet health, retail leadership, and creating exceptional customer experiences, we'd love to have you on board!

What You'll Do:
 • Coach and lead a small, passionate team
 • Ensure smooth daily store operations
 • Handle hiring, training, and employee development
 • Drive retail sales and manage inventory
 • Resolve customer concerns and elevate the experience

Why Work with Us?
 • A fun, welcoming work environment
 • Leadership growth & continuing education support
 • Employee discounts on premium pet products & services
 • The chance to make a difference while doing what you love

Benefits:
 • 401(k)
 • 401(k) matching
 • Dental insurance
 • Employee discount
 • Flexible schedule
 • Health insurance
 • Paid time off
 • Tuition reimbursement
 • Vision insurance

Shift:
 • Day shift
 • Morning shift

Location: Columbia
Reports To: Store Manager

Oversees:
Sales Associates

About the Role
The Retail & Operations Coordinator is a key leadership role responsible for ensuring smooth store operations, delivering exceptional customer service, and driving sales. This position balances sales leadership and inventory control while supporting team development. The ideal candidate is detail-oriented, organized, and thrives in a dynamic retail environment.

Requirements:
1. Availability for full time position including weekends
2. Strong leadership, sales, and customer service skills
3. Ability to multitask and maintain organization in a fast-paced setting
4. Excellent communication skills and ability to lead by example
5. Demonstrate strong problem-solving skills and reliability by proactively addressing challenges, ensuring tasks are completed efficiently, and upholding Three Tails' high standards in all aspects of store operations.
6. Full-time, 40 hours/week

Join Our Team: 
As the Retail & Operations Coordinator at Three Tails, you'll have the opportunity to drive sales, lead a dedicated team, and create meaningful connections with customers and their pets. If you're a natural leader with a passion for retail and exceptional customer service, we'd love to have you on board!

Position Responsibilities 
Sales & Customer Engagement
 • Ensure all promotions and sales initiatives are effectively communicated and displayed.
 • Greet and engage customers, providing product recommendations and cross-selling opportunities.
 • Lead by example in delivering top-tier customer service and training new sales associates.
 • Master all POS and loyalty program functions, ensuring seamless transactions and proper reward redemption.
 • Walk customers to specific products they inquire about, providing knowledgeable assistance.

Inventory & Merchandising
 • Ensure shelves are stocked, organized, and accurately labeled.
 • Conduct regular (monthly) inventory counts and reconcile discrepancies.
 • Monitor expiration dates and report slow-moving products and report to store manager monthly.
 • Process incoming shipments accurately and efficiently (checking expiration dates while intaking products).
 • Prepare purchase orders as needed to maintain stock levels. Separate and contact special order products.

Store Operations & Leadership
 • Oversee daily, weekly, and monthly store task lists, ensuring completion.
 • Assist with training new employees in operational and sales best practices.
 • Uphold merchandising guidelines by ensuring displays align with promotions, stock levels, and seasonal trends.

Online Store Management
 • Manage and maintain the online store, ensuring accurate product listings, inventory synchronization, and timely updates to reflect current promotions or stock levels.

Customer Service
 • Assist with checking out customers at the register, ensuring a friendly and efficient experience.
 • Answer phone calls, providing accurate information and support to customers.

Location: Columbia
Reports To: Owner

About the Role
The Event Planner & Social Media Specialist plays a critical role in fostering customer engagement, brand advocacy, and community involvement at Three Tails. This role is responsible for planning and executing special events, managing social media presence, and implementing marketing initiatives to drive sales and enhance customer satisfaction. The ideal candidate is creative, detail-oriented, and passionate about connecting with pet owners through innovative campaigns and events.

Requirements:
1. Expertise in managing social media platforms, including Facebook/Meta Business, Instagram, and TikTok.
2. Availability for evening and weekend hours as needed for off-site events.
3. Creativity, attention to detail, and excellent communication skills.
4. Ability to work collaboratively with the team and independently manage projects.
5. Hours: Flexible, with the possibility of evening and weekend shifts (30* hours/week)
  o This position has the potential to transition to a hybrid role based on performance and demonstrated effectiveness in managing responsibilities.

Join Our Team: 
As the Event Planner & Social Media Specialist, you'll play a vital role in bringing the Three Tails brand to life, engaging our community, and creating unforgettable experiences for our customers and their pets. If you're passionate about pets, community engagement, and creative marketing, we'd love to have you on board!

Position Responsibilities 
Events Planning and Execution
 • Plan, organize, and execute special events to engage the community and drive traffic to the store.
 • Coordinate monthly team trainings with brands to enhance product knowledge.
 • Organize quarterly in-store demonstrations with brands, aligning with promotional campaigns.
 • Oversee the Sampling Program to introduce new products to customers effectively.
 • Manage and promote Adoption Bundles through Astro for customers adopting new pets.
 • Plan and execute monthly Birthday Club celebrations for pets.

Social Media Management
 • Expertly manage social media platforms, including Facebook/Meta Business, Instagram, and TikTok. 
 • Develop and implement social media plans, ensuring consistent and engaging content.
 • Create and post content about new items, sales, and featured products.
 • Respond promptly and professionally to customer comments and messages on all social media accounts.
 • Maintain engagement and interaction across all Three Tails' social media platforms.
 • Manage Facebook Groups, fostering a positive and active online community.

Marketing and Communication
 • Design and distribute weekly and monthly newsletters to customers.
 • Collaborate with management to execute initiatives that meet daily, weekly, and monthly sales goals.
 • Ensure accurate communication of promotions, new products, and events to customers through all channels.

Customer Service and Brand Advocacy
 • Assist with checking out customers at the register, ensuring a friendly and efficient experience.
 • Answer phone calls as needed, providing accurate information and support to customers.
 • Be friendly and courteous to customers, suppliers, and co-workers at all times.
 • Promptly and professionally address customer comments and complaints, escalating issues to management as needed to maintain trust and satisfaction.
 • Advocate for Three Tails' mission and values both during and outside of work.

Retail Support
 • Tour the sales floor daily to stay informed about new merchandise and product placement.
 • Utilize knowledge of retail merchandise, including product pricing, features, and stock locations.
 • Implement effective cross-selling strategies and confidently guide customers to products.

Location: Columbia
Reports To: Store Manager

About the Role
At Three Tails, we're not just a store—we're a family dedicated to providing the best products and services for pets and their owners. As our Sales Lead, you'll play a key role in creating a welcoming, knowledgeable, and supportive environment for both our team and customers. You will oversee all daily operations, ensuring smooth functioning, high customer satisfaction, and a motivated, engaged team.

Requirements:
1. Availability Monday through Thursday (open-close) and Saturdays.
2. Strong understanding of sales, promotions, and customer service practices.
3. Excellent communication skills and ability to lead by example.
4. Attention to detail and ability to multitask in a fast-paced retail environment.
5. Hours: Full-time, 40 hours/week (M-TH and Saturdays).

Join Our Team: 
As the Sales Lead at Three Tails, you'll have the opportunity to drive sales, lead a dedicated team, and create meaningful connections with customers and their pets. If you're a natural leader with a passion for retail and exceptional customer service, we'd love to have you on board!

Over-Sees:
Sales Associates

Position Responsibilities 
Sales and Promotions
 • Be familiar with all ongoing promotions and communicate them effectively to every customer.
 • Ensure promotions are correctly displayed, labeled, and up to date.
 • Execute daily, weekly, and monthly sales initiatives as outlined by management.
 • Greet customers warmly within 15-30 seconds of entering the store and engage with open-ended questions.
 • Confidently implement cross-selling and upselling strategies.
 • Walk customers to specific products they inquire about, providing knowledgeable assistance.

Point of Sale (POS) and Loyalty
 • Master all POS functions, ensuring smooth and accurate transactions.
 • Verify customer information is complete and accurate in the loyalty system.
 • Assign customers to every sale and ensure rewards are redeemed correctly.
 • Train new cashiers on POS operations and customer service best practices.

Astro Program Management
 • Accurately log frequent buyer purchases and promotions in the Astro program.
 • Monitor and maintain compliance with all Astro program requirements.

Store Operations and Merchandising
 • Tour the sales floor daily to stay informed about new merchandise and its placement.
 • Ensure products are properly labeled, and report damages, discrepancies, and non-moving items to the Operations Specialist.
 • Make decisions on product placement and retail arrangements to optimize customer experience.
 • Execute opening and closing procedures and other task lists to the highest standards.

Customer Service
 • Greet and assist customers professionally, answering questions and resolving issues promptly.
 • Answer incoming calls with a professional greeting, responding to customer inquiries, transferring calls, or taking detailed messages.
 • Regularly check and respond to voicemail, email, and Square messages or forward them to the appropriate person.